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Technical Services & Spare Parts

Based the rich experiences in the bulk material handling industry, MineAlpine is capable of offering kinds of technical services: equipment operation management, maintenance, repair and replace, system software upgrade, training and spare parts, etc.

Technical Services & Spare Parts

Service Concept

MineAlpine insists on "Customer oriented service during product full lifecyle", provides one-stop service across all scenarios and over the entire lifecycle of the product. There will be pre-sale technology communication, site visit, pre proposal draft, installation suprvision, and maintenance, and after-sale technical training and services.

MineAlpine provides 7*24 efficient and timely response, we builds up relationships with our overseas partners, which make us approachable to customers, thus to provide service at very beginning when there are demand from customers.

Agility
Customer first
Operation & Maintenance Support
Technology Training
Technology Support

Customer oriented service during full product lifecyle

Service Scope

MineAlpine has set up an professional service team across China and extensive cooperation with oversea partners globally, our services include technical training, site surveillance and inspection, equipment maintenance, software upgrade, operation management, repair and spare parts.

Service Scope

Service Commitment

  • Providing 24-hour telephone support;
    Providing 24-hour telephone support;
  • We will assume full responsibility and provide free repairs or replacements for any quality issues caused by design or manufacturing during the product warranty period;
    We will assume full responsibility and provide free repairs or replacements for any quality issues caused by design or manufacturing during the product warranty period;
  • We designate alternative products for customers and notify them in advance if certain spare parts are going to be discontinued:
    We designate alternative products for customers and notify them in advance if certain spare parts are going to be discontinued:
  • We provide technical support to customers for any upgrade and refurbishment;
    We provide technical support to customers for any upgrade and refurbishment;
  • We schedule regular follow-up visits, with intervals not exceeding six months;
    We schedule regular follow-up visits, with intervals not exceeding six months;

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